Fees/Processing times

Fee List

Fast Personal Business
Account Opening Free Free Free
Account Maintenance Fee Free Free Free
Internal Transfers 0.5% Free Free
Exchange Free Free Free
Deposit – Bank Transfer (Japan) 5% 5% 5%
Deposit – Bank Transfer (International) 2% (Actual Received  Amount – 2%) Actual Received Amount
Deposit-Cryptocurrency Free Free Free
Deposit-PAYEASY 4% (Excluding transaction fees) 4% (Excluding transaction fees) 4% (Excluding transaction fees)
Deposit-Credit Card (USD) 7% 7%
Deposit-Credit Card (JPY) 5% 5%
Withdrawal – Bank Transfer (Japan) 2.0% (Min:35USD / 3500JPY) 2.0% (Min:35USD / 3500JPY)
Withdrawal – Speed Bank Transfer (Japan) 3.5% (Min:45USD / 4500JPY) 3.5% (Min:45USD / 4500JPY)
Withdrawal – Bank Transfer (International) 2.5% (Min:60USD / 60EUR) 2.5% (Min:60USD / 60EUR)
Withdrawal – BTC 1.5%(Min:0.00005 BTC) 1.2%(Min:0.00005 BTC) 1.2%(Min:0.00005 BTC)
Withdrawal – ETH 1.5%(Min:0.005 ETH) 1.2%(Min:0.005 ETH) 1.2%(Min:0.005 ETH)
Withdrawal – XRP 1.5%(Min:0.005 XRP) 1.2%(Min:0.005 XRP) 1.2%(Min:0.005 XRP)
Withdrawal – USDT / USDC 1.5%(Min:20 USDT/USDC) 1.2%(Min:20 USDT/USDC) 1.2%(Min:20 USDT/USDC)
Withdrawal-Prepaid Card Charge 2%(Min : 15USD ) 2%(Min : 15USD )
Withdrawal-Prepaid Card Charge(Japan) 2%(1700JPY) 2%(1700JPY)
Inactive account management fee (12 months) 1.82 USD / Mo 1.82 USD / Mo 1.82 USD / Mo

Deposit and withdrawal limits

Domestic Bank (JPY) – Deposit / Withdrawal ¥1 – 5,000,000
Banking – Deposit / Withdrawal $1 – 50,000
Cryptocurrency – Deposit / Withdrawal Minimum unit for all currencies 0.001 – ∞
PAYEASY – Deposit ¥1,000 – 950,000
Credit Card – Deposit In preparation
Prepaid Card Charging – Withdrawal $0.01 – 8,000 / ¥1 – 800,000
Exchange Minimum unit for all currencies 0.001 – ∞

Card Fees

Prepaid card issuance $150 ($25 cash back)
Lost or broken card (reissue) $85.00 (Balance transfer: $6.5 / $10 cash back)
Card renewal $85.00 (Balance transfer: $6.5 / $10 cash back)
ATM withdrawal fee $5 + ATM fee (varies by ATM)
POS / online payment fees $1.50
FX Exchange Rates Bank/ATM specified rate
Activation fee $2.00
Monthly fee $2.00
*Deactivated card fee (6 months unused) $3.00 per month
*Dormant card fee (unused 12 months) $3.00 per month
PIN reissue fee $1

Credit Card Usage Limit

Max transaction amount per transaction $3,000
Max amount of transactions per month $10,000
Max number of uses per hour 5 times
Max number of uses per day 20 times
Maxcharge amount / per transaction $8,000
Maxcumulative monthly charge amount $10,000

*Total number of ATM / Online / POS shopping
*Monthly refers to the period from 0:00 on the 1st day of the month to 23:59 on the last day of the month at GMT+8.
*For currencies other than USD, the amount is equivalent to the listed value.
(e.g. in the case of JPY with a limit of USD3000, 3000*exchange rate = approx. 330,000, etc.)
*If you are unable to use the ATM or POS even though the transaction limit has not been exceeded, the ATM or POS itself may have restrictions. In this case, please try another ATM or POS.
*In this case, please try another ATM/POS.

Processing Times

 
Fast

Personal

Business
Account OpeningSign up with Email AddressKYC process + 5 MinKYB process + 5 Min
KYC, KYB, Bank Account Authentication1 business day1-3 business days
Tiger Pay-to-Wire Transfer/ExchangeImmediateImmediateImmediate
Deposit – Bank Transfer (Japan)5 minutes (approximate)5 minutes (approximate)5 minutes (approximate)
Deposit – Bank Transfer (International)3-5 business days (estimate)3-5 business days (approximate)
Deposit – CryptocurrencyImmediate (3 approvals)Immediate (3 approvals)Immediate (3 approvals)
Deposit – PAYEASYImmediateImmediateImmediate
Deposit – Credit CardImmediateImmediateImmediate
Withdrawal – Bank Transfer (Japan)1 business day (approximate)1 business day (approximate)
Withdrawal – Bank Transfer (International)3-5 business days (approximate)3-5 business days (approximate)
Withdrawal – Cryptocurrency1 minute (approximate)1 minute (approximate)1 minute (approximate)
Withdrawal – Prepaid Card Charge3-5 business days (approximate)3-5 business days (approximate)
Prepaid card issuance3-10 business days3-10 business days

Business Hours

Customer Support Business days: Monday through Friday (excluding Japanese holidays and national holidays) Business hours: 9:00 a.m. to 5:00 p.m.
Identity verification (KYC) authentication process Business days: Monday through Friday (excluding Japanese holidays and national holidays) Processing time: 10:00 a.m. to 6:00 p.m.
Processing of deposits and withdrawals in international money transfers Business days: Monday through Friday (excluding Philippine holidays and national holidays) Processing time: 10:00 a.m. to 3:00 p.m.
Deposit and withdrawal processing for domestic (Japanese) remittances Business days: 365 days (excluding Japanese holidays) Processing time: 24 hours
Processing deposits and withdrawals in cryptocurrency Business day: 365 days Processing time: 24 hours
Business and Partners Support (email support only) Business Days: Monday through Friday (except Philippine holidays and national holidays) Office hours: 11:00 a.m. – 12:00 a.m.

* The deposit time for bank transfers depends on the business days and hours of each bank.

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